Data Deletion

You can ask PostaraTrend Technologies Inc. to delete personal information associated with your account or use of our products. This page explains the process for TraceScout, Autopilot Social and other PostaraTrend services.

1. How to request deletion

Where a product provides a self-service deletion option, you may use that option directly. You may also request deletion by email.

1. Email inquiries@postaratrend.ca from the email address associated with your account where possible.
2. Use the subject line Data Deletion Request.
3. Tell us which product or workspace the request concerns, such as TraceScout job seeker, TraceScout hiring workspace, TraceScout agency workspace or Autopilot Social.
4. Describe the account, organization or information you want deleted.

We may ask for reasonable information to verify your identity or authority before deleting data.

2. TraceScout job-seeker data

Depending on the features you used, a deletion request may cover:

• account profile and contact information;
• uploaded resumes, CVs, LinkedIn exports and structured career data;
• attestations, source-line provenance and related verification records;
• saved roles, match results, application status and follow-up information;
• tailored resumes, cover letters and other application materials;
• interview-preparation content, practice answers or transcripts and role-specific work plans;
• verification links and associated access records, where deletion is legally and operationally permitted; and
• reference-request records associated with your account, subject to any independent records that a reference or organization is legally entitled to retain.

Deleting one resume or application may remove records directly linked to that item without requiring deletion of your entire account, where the product supports item-level deletion.

3. Employer and recruiting-agency workspaces

Candidate, client or recruiting information held in an employer or agency workspace may be controlled by the organization that created or administers that workspace. If you are a candidate, employee or client requesting deletion of information in such a workspace, we may need to refer the request to that organization or act on its verified instructions.

Workspace administrators may request deletion of organization-managed data, subject to contractual obligations, legal retention requirements and the rights of other affected users.

4. Autopilot Social and connected accounts

A deletion request for Autopilot Social or related publishing services may include account information, content and settings held by PostaraTrend, workflow records, connected-channel identifiers and stored authorization tokens, subject to the exceptions below.

You can also revoke PostaraTrend's access directly from the relevant social platform. Revoking access on the platform may prevent further use of the token but does not necessarily delete information already held by PostaraTrend; use the deletion process on this page if you also want that information removed.

5. What may be retained

Deletion is subject to applicable law and legitimate retention needs. We may retain limited information where reasonably necessary to:

• comply with tax, accounting, corporate, employment, privacy or other legal obligations;
• complete an active transaction, dispute, refund, chargeback or support matter;
• detect or investigate fraud, abuse, security incidents or violations of our Terms;
• establish, exercise or defend legal claims;
• maintain minimal suppression records needed to respect an opt-out or prevent re-creation of a deleted account; or
• preserve data that has been de-identified so that it no longer reasonably identifies an individual.

6. Verification links and shared copies

If you shared a TraceScout verification link or exported a document, deleting the originating record can disable or remove the PostaraTrend-hosted version where supported. We cannot delete copies that another person independently downloaded, printed, forwarded or stored outside PostaraTrend systems.

7. Reference confirmations

Where a reference has submitted a confirmation, we will assess deletion requests in light of the rights of both the requesting user and the reference. We may retain a minimal audit record where necessary to prevent fraud, document consent or comply with law, while removing the personal content that is no longer required.

8. Timing

We aim to acknowledge deletion requests promptly and complete verified requests within the period required by applicable law. Complex requests, requests involving an organization-controlled workspace, or requests subject to a legal hold may take longer. We will explain material delays where required.

9. Other privacy rights

Deletion is only one privacy right. Depending on the law that applies, you may also be entitled to access or correct personal information, obtain a copy, withdraw consent or object to certain processing. See our Privacy Policy for more information.

10. Contact